November 17, 2005
SFGate has an article on customer frustration with offshored customer support. It’s as inflammatory a piece on the topic as I’ve ever seen, so cover your eyes. Gist: Saurabh Jha, a 22-year-old in blue jeans, says a woman phoned from Texas recently and told him that, thanks to outsourcing, “You are getting money, food, shelter. […]
Onward →
November 16, 2005
NTP’s PR counter-salvo has been launched; they’ve put a widow in front of the press to complain about the U.S. government’s involvement in the suit. The widow of NTP Inc. founder Thomas Campana has written a letter to two Illinois senators complaining about the “gross injustice” that she is suffering at the hands of the […]
Onward →