Why Was the iPhone Launch So Successful?

30 Jun ’07

Paul has an op-ed in the WSJ today that explains why: people hate their celphones and hate their carriers. He’s right, of course. It’s a point I’ve made here repeatedly about mono/oligopo-lists, a problem more pressing here in Canada than the US: if you treat your customers like crap, they will never forget, and a day will come when, freed of the ties that bind them to you, they will pay almost any price, climb any mountain, and so on, to be rid of you.

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