Comments on: I’ve Cancelled My Vonage Account http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/ any technology distinguishable from magic is not sufficiently advanced Fri, 09 Jan 2009 02:23:10 +0000 http://wordpress.org/?v=2.6 By: Korine Btonson http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-85502 Korine Btonson Sat, 06 Dec 2008 05:39:14 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-85502 I also had very poor service...dropped ande cut-of calls then no phone calls on my land line...had to use cell phone service which cost much more and then had to pay a large disconnect fee. Supposedly, as I found out much later, it all may have been due to my security system which is incompatible with Vonage. They never once asked if I had a security system...always attemped to fix it, but erroneously or blamed it on my intrrnet provider. I also had very poor service…dropped ande cut-of calls then no phone calls on my land line…had to use cell phone service which cost much more and then had to pay a large disconnect fee. Supposedly, as I found out much later, it all may have been due to my security system which is incompatible with Vonage. They never once asked if I had a security system…always attemped to fix it, but erroneously or blamed it on my intrrnet provider.

]]> By: Sally Gauthier http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-85481 Sally Gauthier Tue, 28 Oct 2008 10:18:53 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-85481 I tried Vonage basically to try and save some money. What a waste. Very very poor sound quality,dropped calls, poor service. After 25 days, my service quit working all together. By the time I finally got thru to cancel, of course my 30 day trial was up. I was told if I cancelled my service, I would be charged almost $100.00 for equipment and cancellation fees.This was after several minutes of having the person handling my call repeating herself until I could understand what she was saying. I am not a prejudice person at all, but they need to have people handling these calls that you can understand. So, not really caring if that went on my crepit report, I changed the credit card number on my account, and then reported the card lost. let them try to get their money now!!! I tried Vonage basically to try and save some money. What a waste. Very very poor sound quality,dropped calls, poor service. After 25 days, my service quit working all together.

By the time I finally got thru to cancel, of course my 30 day trial was up. I was told if I cancelled my service, I would be charged almost $100.00 for equipment and cancellation fees.This was after several minutes of having the person handling my call repeating herself until I could understand what she was saying. I am not a prejudice person at all, but they need to have people handling these calls that you can understand.
So, not really caring if that went on my crepit report, I changed the credit card number on my account, and then reported the card lost. let them try to get their money now!!!

]]> By: Rob Hyndman http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49562 Rob Hyndman Sat, 17 Feb 2007 12:02:54 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49562 Quite right. I'm now using a client's hosted IP telephony service and it's excellent. A far superior experience. Quite right. I’m now using a client’s hosted IP telephony service and it’s excellent. A far superior experience.

]]> By: Norman Young http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49351 Norman Young Fri, 16 Feb 2007 22:46:36 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49351 Vonage was doomed, from the start, even if their service quality managed to match the very high levels we enjoy in North America. Telephone communication is an example of an over-served market. In Christensen's model of innovation, a successful disruption must reach an unserved population. There are few such opportunities left for synchronous voice in the developed or developing worlds. Synchronous voice is a commodity. http://www.claytonchristensen.com/ http://www.itconversations.com/shows/detail135.html Vonage was doomed, from the start, even if their service quality managed to match the very high levels we enjoy in North America.

Telephone communication is an example of an over-served market. In Christensen’s model of innovation, a successful disruption must reach an unserved population. There are few such opportunities left for synchronous voice in the developed or developing worlds. Synchronous voice is a commodity.

http://www.claytonchristensen.com/
http://www.itconversations.com/shows/detail135.html

]]> By: David Canton http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49334 David Canton Fri, 16 Feb 2007 20:47:34 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49334 I never did try anyone else - still using Bell POTS. After that experience, I would only try another provider if I knew I could cancel in short order without any obligation. I never did try anyone else - still using Bell POTS. After that experience, I would only try another provider if I knew I could cancel in short order without any obligation.

]]> By: Rob Hyndman http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49326 Rob Hyndman Fri, 16 Feb 2007 20:15:32 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49326 David, did you switch to a different provider, or are you off VoIP altogether? David, did you switch to a different provider, or are you off VoIP altogether?

]]> By: David Canton http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49321 David Canton Fri, 16 Feb 2007 19:49:43 +0000 http://www.robhyndman.com/2007/02/16/ive-cancelled-my-vonage-account/#comment-49321 I had a trial use of Vonage about a year ago, and did not keep it very long. The call quality (echo and general voice quality) was just not good enough for me. And that's despite being determined to get it to work, trying everything in their troubleshooting guides, and spending time on the phone with their tech support. I had a trial use of Vonage about a year ago, and did not keep it very long. The call quality (echo and general voice quality) was just not good enough for me. And that’s despite being determined to get it to work, trying everything in their troubleshooting guides, and spending time on the phone with their tech support.

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