The Minneapolis Star Tribune is reporting that because of customer complaints Best Buy has decided to eliminate customer rebates within two years. It has long been known that customers find rebates to be frustrating, but one wonders whether this was the final straw for Best Buy:
Last month, the Federal Trade Commission said for the first time that retailers could be held liable when manufacturers fail to honor rebate requests. The FTC said CompUSA told consumers that rebate checks would be mailed within six to eight weeks, but many consumers experienced delays of months and never got their checks.
More detail at Business Week.
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