Blockbuster is making a lot of hay out of its so-called end of late fees campaign.  I wrote recently on the war with Netflix that led to this development - Netflix and the other DVD by mail providers having turned Blockbuster’s late fees against it in their business models.  Bob Bly has a post that nails the catch to the wall and exposes the campaign as a rather thinly-veiled attempt to put one over on the customer.

Bob’s blog consistently has excellent content and is a real find.